Since January 1, 2009, all those requiring care and their family members are entitled to comprehensive care consultation from their nursing care fund as well as case management (Section 7a of the German Social Code (SGB) book XI). In addition to your nursing care fund, the following care advice centers can offer prompt, straightforward and, if you wish, anonymous assistance. They can tell you how to plan care delivery and about your entitlement to benefits from the statutory nursing care insurance. You will also find information on care resources, dependency classifications and the service providers based in your area.
Münchner Pflegebörse can give you independent advice on places in care homes, as well as on at-home care services in Munich. They can also provide a list of all the main advice centers in Munich (advice for senior citizens and family members, specialist departments for care at home, specialist departments for carers, senior and service centers, Caritas centers in the district of Munich, the Munich Alzheimer’s association and housing advice center).
The number for the Caritas care hotline for the city of Munich is +49 800 4 222888. Care experts are on hand to answer your questions relating to care at home, admission to a home for the elderly and meals on wheels. The Caritas website provides telephone checklists so you can prepare for the call.
Anyone who has an issue with Munich’s institutions or services for elderly care can contact the city complaints office for problems regarding care of the elderly, which will offer advice, promptly investigate complaints and suggest solutions and improvements.
Munich District Administration provides a list of all advice centers and institutions for seniors in the district of Munich.
The website of the city of Garching contains information on advice centers for those in need of care and their families in Garching as well as meals on wheels providers and services for the elderly.
The support agency of the Freising District Administration provides information on advice centers for those in need of care and their families in the district of Freising. The website's social services directory provides an overview of social security institutions in the district of Freising together with addresses, phone numbers and contacts.
Pflegeservice Bayern provides an independent care service hotline for the Free State of Bavaria under +49 800/7721111. It acts as a first point of contact and source of information for everyone with statutory health insurance.
The hotline number +49 800/1018800 gives access to the Compass Private Pflegeberatung private care advice service.
The pflegenundleben.de portal offers anonymous and free psychological advice online for carers.